Contact center headset Archives

What is Quick Disconnect function?

Call Center headsets made with two separated parts, the headpiece and the bottom cord connects the headset to a telephone or a computer. There is a 4 pin flat connector that connects these two parts together. The connector is at the middle of the headset cord, in front of the headset user. So headset user may hold the two sides of the connector pull straightly to disconnect them quick and easily.

Quick Disconnect function give you Convenience while using the headset

With the Quick Disconnect function, headset user may quickly separate the headset from the bottom cord and step away. When the headset disconnected from the bottom cord, there will be no audio on the headset. However, the phone call will not be disconnected. Since there is not audio on the headset, the other side of phone line will not hear anything, just like the headset user pressed the mute button. It just like pressed the mute button, the other side of the call will not hear anything. User may come back and plug it back and continue the phone conversation. With the Quick Disconnect function, headset user doesn’t need to reach out to the back of the phone to disconnect the headset.

OvisLink Call Center headset with Quick Disconnect Function

OvisLink Call Center Headset Quick Disconnect Connector

Quick Disconnect function makes your headset more useful

Because the bottom cord can be separated from the headset, user may replace a different bottom cord to use the same headset with different devices. For instance, you have different Cisco phone models in the office. One is CP-8851, one is SPA525G. The CP-8851 has a RJ9 headset jack and the SPA525G has a 2.5mm headset jack. You may use the same headset connect to a RJ9 Quick Disconnect cord model QD-CUF with the CP-8851; and a 2.5mm Quick Disconnect cord model QD-SPA with the SPA525G. You may also connect the headset with an USB Quick Disconnect cord, model QD –USB to use the headset with your computer.

Different Quick Disconnect cord allow you use your headset with different telephones and computers

Quick Disconnect cord for Cisco Unified Phones / Cisco SPA Small business Phones / Computers

Quick Disconnect function makes your phone or computer more durable

Headset jack and USB ports are soldered at your phone and computer’s mainboard. Plug and unplug that way too often may damage the soldering ports that connect the jack or port with the mainboard. In the other hand, OvisLink made Quick Disconnect cords are supper durable. Plug and unplug the connector will not damage the connector, even hundreds of thousands of times. You just need to hold the two sides of the connector, pull and plug straightly. And this is why Quick Disconnect function makes your phone or computer more durable.

Since Quick Disconnect function gives user convenience, more usage for the headset and let the phone last longer, professional Call Centers normally choose headsets with Quick Disconnect functions. OvisLink not only makes all the headset models with Quick Disconnect function, but also provide many different connector options to let our customers utilize the headset better. You may click here to explore Quick Disconnect cord options.

Using a Grandstream phone to talk to customers everyday? Here we tell you how to choose the best voice quality headset for your Grandstream phone. You don’t have to spend lots of money to purchase the high price headset. What you need to do is choose the right headset model.

best voice quality headsets for Grandstream phones — OvisLink makes headset models compatible with different Grandstream IP phone models better

The Right Headset Model for your Grandstream Phone

The right headset model for your Grandstream is the one that gives you the best voice quality.

People think as long as it works, it is the right headset. Not that simple. Grandstream phones are compatible with many different headsets. But not every headset gives you the same voice quality. Some headsets work, but the voice quality is not very good.

More specifically, a headset model gives you good voice quality when using a Grandstream phone, it is not necessary to give you the same voice quality when using another Grandstream model. The reason is the headset parts on different Grandstream phone models are different.

That’s why OvisLink has different headset models for different Grandstream phone models. For instance, the OvisLink headset model OVHS072-GXP gives you very good voice quality on the Grandstream IP phone model GRP2613, and model OVHS072-GXP2 for GXP1610.

Following we tell you which headset models will give you the best voice quality for your Grandstream phone.

Grandstream Phone Models best combination with OvisLink headset models

OvisLink headset model OVHS072-GXP (single ear) and OVHS084-GXP (dual ear) give you best voice quality on following Grandstream phone models:

Carrier-Grade IP phone models: GRP2616, GRP2615, GRP2614, GRP2613, GRP2612

GXP series High-End IP phone models: GXP2170, GXP2160, GXP2140, GXP2135, GXP2130, GXP2124, GXP2120, GXP2110, GXP2100, GXP2020, GXP2010

And WiFi-enabled mid-Range IP phone model: GXP1760W

OvisLink headset model OVHS072-GXP2 (single ear) and OVHS084-GXP2 (dual ear) give you best voice quality for the Grandstream phone models below:

GXP series Mid Range IP phone models: GXP1760, GXP1780 & GXP1782

GXP Basic IP phone models: GXP1400, GXP1405, GXP1610, GXP1615, GXP1620, GXP1625, GXP1628

How about wireless? (Read our previous post: What device can I use with OvisLink wireless headset?)

Bluetooth headsets compatible with Grandstream IP phones — OvisLink Bluetooth Headsets Compatible with Grandstream IP phones

Wireless Headsets for Grandstream Phones

OvisLink has wireless headset models for Grandstream phone models which support Bluetooth headset function. Which are Carrier-Grade IP phone models GRP2614, GRP2615; GRP2616; and High-End IP phone models: GXP2135, GXP2140, GXP2160, GXP2070.

Unlike the Bluetooth headsets for home users, OvisLink wireless headsets are made for business usage. OvisLink wireless headsets service use with better telephone conversation, long range connection and long battery life.

Install and Use Headsets with Grandstream Phones

OvisLink corded headsets are designed to directly connect with Grandstream phones. No additional device needed. Just connect the headset to the Grandstream phone’s headset jack at the back of the phone. Press the headset key on the phone keypad to use the headset. Simple and easy.

For OvisLink wireless headset, you need to pair it with your Grandstream phone before you can use it. Paring the headset is simple. (You may click here to read the instructions.)

To use the OvisLink wireless headset paired with your Grandstream phone, press the headset key on your Grandstream phone keypad, or press the multifunction key on the headset.

To get the best voice quality headset for your Grandstream phone, you don’t need to spend lots of money. An affordable OvisLink headset will give you the voice quality you want. What you need to do is pay attention to details. Find your Grandstream phone’s model and the best match OvisLink headset model.

Tag: Contact center headset

Why choose headset with Quick Disconnect function?