Purchasing equipment for a call center can be a nightmare. Indeed, with dozens of phone companies and headsets that are only compatible with select models, you need to do your homework before making any purchase. Fortunately, Polycom headsets provide dozens of options in headsets that can fit all Polycom phones and many other phone companies. However, before you buy a Polycom headset, you need to know what exactly is offered. Here are some things you need to look for when you are purchasing your next Polycom headset.
The Different Styles of Polycom Headsets
When you are purchasing headsets for your call center, one of the essential elements to remember is comfort. In fact, the right amount of comfort will provide a better work environment for your employees, causing them to work more efficiently. A great place to start when looking into comfort is finding out whether your employees prefer a single-ear or a dual-ear headset. There is no one right answer when considering a single-ear or a dual-ear headset; they both have their pros and cons.
First, single-ear headsets are great because they are often lighter on your head compared to dual-ear headsets. Also, with only one earpiece, it is easier to hear any activity that is going on around you. However, when you are using only one earpiece, the audio quality of the call may suffer when compared to dual-ear headsets. We recommend the Polycom headset SoundPoint IP. The SoundPoint headset series provides industry-leading sound quality while also providing a great feeling of comfort.
Next, you can consider dual-ear headsets. Dual-ear headsets are great because they deliver a sturdier feeling. Having an earpiece on each side of your head provides a solid feel of comfort. Also, with dual earpieces, it is easier to achieve a higher level of audio quality when you compare them to single-ear headsets. However, if you want the ability to hear the activity going around you, then you will find difficulties with a dual-ear headset. We recommend the Polycom headset VoIP. The Polycom headset VoIP provides one-of-a-kind audio quality while the earpieces offer extensive comfort.
All Different Kinds of Connections
The biggest headache associated with the purchase of a headset or phone is the connection issues. Indeed, not all headsets are compatible with all phones. Also, you may need to switch connectors to be compatible. The two most common connections are 2.55mm and USB. 2.55mm connectors are great because they are simple and widely accepted. The USB connector is excellent because a USB can power the headset as well as allows you to connect to a variety of systems. Also, you could purchase an amp for your phone. An amp acts as a middleman between your headset and telephone. You will have better control of your audio, as well as the ability to connect a variety of things to your phone.
Purchasing Your Polycom Headset from the Right Place
No matter which Polycom headset you decide to buy, you need to get it from the right place. Here at OvisLink, we provide industry-leading products that fit anyone’s budget. Come to our website today and browse our extensive inventory of headsets.