Tag: Cisco headset

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Why choose headset with Quick Disconnect function? 

Call Center Headset Quick Disconnect Function

Quick Disconnect function gives you convenience, more usage for the headset and let the phone last longer. Quick Disconnect function gives you convenience to disconnect and connect the headset quick and easy. It also allow you to use the headset with different devices. And, it protects the devices that you use with headset. 

What is Quick Disconnect function?

Call Center headsets made with two separated parts, the headpiece and the bottom cord connects the headset to a telephone or a computer. There is a 4 pin flat connector that connects these two parts together. The connector is at the middle of the headset cord, in front of the headset user. So headset user may hold the two sides of the connector pull straightly to disconnect them quick and easily.

Quick Disconnect function give you Convenience while using the headset

With the Quick Disconnect function, headset user may quickly separate the headset from the bottom cord and step away. When the headset disconnected from the bottom cord, there will be no audio on the headset. However, the phone call will not be disconnected. Since there is not audio on the headset, the other side of phone line will not hear anything, just like the headset user pressed the mute button. It just like pressed the mute button, the other side of the call will not hear anything. User may come back and plug it back and continue the phone conversation. With the Quick Disconnect function, headset user doesn’t need to reach out to the back of the phone to disconnect the headset.

OvisLink Call Center headset with Quick Disconnect Function
OvisLink Call Center Headset Quick Disconnect Connector

Quick Disconnect function makes your headset more useful

Because the bottom cord can be separated from the headset, user may replace a different bottom cord to use the same headset with different devices. For instance, you have different Cisco phone models in the office. One is CP-8851, one is SPA525G. The CP-8851 has a RJ9 headset jack and the SPA525G has a 2.5mm headset jack. You may use the same headset connect to a RJ9 Quick Disconnect cord model QD-CUF with the CP-8851; and a 2.5mm Quick Disconnect cord model QD-SPA with the SPA525G. You may also connect the headset with an USB Quick Disconnect cord, model QD–USB to use the headset with your computer.

Different Quick Disconnect cord allow you use your headset with different telephones and computers
Quick Disconnect cord for Cisco Unified Phones / Cisco SPA Small business Phones / Computers

Quick Disconnect function makes your phone or computer more durable

Headset jack and USB ports are soldered at your phone and computer’s mainboard. Plug and unplug that way too often may damage the soldering ports that connect the jack or port with the mainboard. In the other hand, OvisLink made Quick Disconnect cords are supper durable. Plug and unplug the connector will not damage the connector, even hundreds of thousands of times. You just need to hold the two sides of the connector, pull and plug straightly. And this is why Quick Disconnect function makes your phone or computer more durable.

Since Quick Disconnect function gives user convenience, more usage for the headset and let the phone last longer, professional Call Centers normally choose headsets with Quick Disconnect functions. OvisLink not only makes all the headset models with Quick Disconnect function, but also provide many different connector options to let our customers utilize the headset better. You may click here to explore Quick Disconnect cord options.

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Thinking About Getting a Cisco Headset?

Cisco headset

It is no secret that the most essential piece of equipment you will find in any call center is the phone headset. A good phone headset allows your employees to conduct business at a much quicker pace while simultaneously providing a more comfortable work environment. In the world of call center phones and headsets, there is one name that continues to stay at the top. Over the last several years, Cisco has proven to be an industry leader for both call center phones and headsets. However, there is a lot that goes into determining the best Cisco headset for your wants and needs. In this article, we will go over everything you need to consider before purchasing a Cisco headset.

Compatibility with a Cisco Headset

The biggest thing you will need to consider before purchasing a Cisco headset is which headset will be compatible with the phones you have. For the most part, a call center phone will long outlive a call center headset. With this in mind, it only makes sense that you will need to find a couple of headset options that will work with your phone. Here are a couple of compatibility issues and how the Cisco headset is rising above them.

Connections

A common issue that has plagued the world of call center phones and headsets is how the headset connects to the phone. For years specific phone models were notorious for only working with a select number of headset models. While this problem is far from being solved, Cisco is making leaps and bounds when it comes to making more headsets compatible with more phones. 

For example, the Cisco headsets sold here at OvisLink work with dozens of different Cisco phone models. All the headsets come with a convenient quick-disconnect cord. The headsets can be plugged directly to the phone using the Cisco IP headset jack. The quick-disconnect cord can avoid any tangling from the constant movement of the headset. 

Amplifiers

For a lot of headsets to work at their best – or in some cases, to work at all – they must first have an amplifier. An amplifier’s purpose is to help boost the audio quality of a headset. In addition, it can also help overcome some compatibility issues. However, with the Cisco call center headsets you will find at OvisLink, there is no need for any amplifier. As we stated above, all our Cisco headsets connect to the Cisco phone through an IP headphone jack. Also, the audio quality of the Cisco headset is already pristine, so you will not need an amplifier to improve your sound quality.

The Features That Set Cisco Apart 

When it comes to purchasing headsets for your call center employees, it is important to get the best features. Indeed, the better the call center headset you provide to your employees, the more work they will be able to accomplish. A lot of the features Cisco headsets bring to the table revolve around comfort and performance. Here are just a few of the industry-leading features of a Cisco call center headset.

Cushioned Earpieces 

If you have ever worked for a call center, you know firsthand how uncomfortable headsets can get. In fact, when you are wearing the same headset for eight hours a day, you can quickly get tired of that headset. That is why here at OvisLink, we provide the very best in comfort. All our Cisco call center headsets come with cushioned earpieces. Whether you get a single-ear or dual-ear headset, you will experience the comfort a cushioned earpiece has to offer. A cushioned earpiece wraps itself around you, creating a lightweight and soft sensation for your ears. 

Lightweight Frame 

One common problem with a lot of headsets is how heavy they are. Weight may not seem like a significant issue, but over time it can cause a lot of discomfort for those that have to wear them. All our Cisco headsets have a lightweight frame. This lightweight frame sits comfortably on your head and prevents the build-up of pressure that is common with more cumbersome headsets. 

Quick-Release Cords 

The cords that come with a call center headset are by far the most underrated feature. For a lot of people, they forget about the cord until they need to unplug their headset. However, cords come with a lot of features designed to make your life more convenient. For example, when you purchase a Cisco headset, you have the option to make the cord a quick-release cord. A quick-release cord makes it so much simpler to plug in and take out from the call center phone.     

Getting your Cisco Headset from the Right Company 

No matter what Cisco headset you decide to get for your call center, you need to get it from the right place. Here at OvisLink, we take pride in offering our industry-leading inventory to call centers all around the country. We understand that the right headset will make all the difference in the success of your company. This is why we work with you to ensure you get the exact headsets to fit your needs.

Contact OvisLink Today

Also, at OvisLink, we offer dozens of resources to help you decide which Cisco headset would be right for your call center. For example, for every headset category, we offer detailed guides to help you install and operate your call center headsets. We also have a world-class blog that goes over subjects relevant to providing the best equipment for your call center. If you are interested in purchasing a Cisco headset, check out the available options on our website today.