Tag: call center headset

We are currently living in the golden age of technology. In fact, it seems like we can’t go a week without the “latest and greatest” piece of technology hitting the market. One industry that sees a lot of benefits from rapid advancement is the call center headset market. It is imperative that this market continues to make strives in new technology. Thousands of individuals use call center headsets on a daily basis. With this in mind, the better quality the headset, the more work gets done at the call center.

However, the call center headset market is full of hundreds of options, all with their own pros and cons. If you are not familiar with the call center market, it’s easy to become overwhelmed with the number of choices you have to make. In this article, we are going to take a deep dive into the call center headset universe. We will cover the pros and cons of all the different categories in headsets. Also, we will show you some accessories that you can get to amplify your headset experience.

Exploring the Wide World of Call Center Headsets

One of the unfortunate side effects of having so many options to choose from is it can become challenging to pick the right headset for you. However, you need to remember that there are no wrong answers when deciding on the best call center headset. Every person has their own wants and needs when it comes to headsets. Therefore, you can find something to like in many of the headsets on the market today.

If you are about to start your call center headset journey, an excellent place to begin is determining whether you want a single-ear or dual-ear headset. Both the single-ear and dual-ear come with their own benefits and setbacks. Here is a breakdown of each headset and the features they provide for the user.

Single-Ear Headset

Single-ear headsets are very common in many call centers. They offer a lot of benefits that call center owners find incredibly beneficial. First, single-ear headsets are often more affordable when you compare them to dual-ear headsets. This benefit is especially significant for the business owner purchasing the headsets. If the headset is more accessible, it will be easier to replace and buy extras if needed. Next, single-ear headsets are more compact and lightweight when compared to dual-ear headsets. This is beneficial because the headsets are easy to store and move around. Also, lightweight headsets cause less irritation for the user over an extended use period.

However, with all the benefits that come with single-ear headsets, there are also some setbacks. First, since single-ear headsets are compact and fragile, there is a higher risk the headset will break over time. Also, due to the fact you only have one earpiece, the audio is not as good when you compare them to the dual-ear headsets.

Dual-Ear Headsets

Dual-ear call center headsets are less common in call centers, but those who use them swear by their quality. There are a few benefits that cause people to keep using dual-ear headsets. First, the build quality of a dual-ear headset gives the headset a quality feel that is hard to find with single-ear headsets. Excellent build quality also helps ensure the headset will not break easily.  Next, the audio quality of dual-ear headsets is better when you compare them to single-ear headsets. A lot of call center employees like a better audio experience because they believe it helps their job performance.

There are a few downsides when it comes to dual-ear headsets. First, there’s the expense. In most cases, dual-ear headsets cost more money when you compare them to single-ear headsets. If you are running a large call center, it can be challenging to purchase and maintain dual-ear headsets.

The Little Things Matter

There are a lot of small features that can make or break a call center headset. These features can affect everything from the audio quality to customizing the comfort of your headset. Here is just a shortlist of the great features that you can get on your next headset purchase.

Cushioned Headset Bands

Call center employees have to wear a headset for several hours each day. This extensive use can cause extreme discomfort to your head. A great solution to this problem is purchasing a headset with built-in comfort features. For example, a lot of headsets come with a cushioned headset band. A cushioned headset band rests comfortably on the top of the user’s head. This comfort makes it easier to use a headset for an extended amount of time.

Cushioned Earpieces

Cushioned earpieces have the same benefits that come with a cushioned band. The only difference is that earpiece cushions are frequently more customizable. Not all ears are created equally. With that in mind, it only makes sense that you can find a variety of headsets that offer different earpiece cushions. These cushions can range from small to large and have different cushioning options.

Adapters

Unfortunately, not all call center headsets will work for every phone. This problem can cause issues if your preferred headset does not work with the phones you use at your call center. Fortunately, more and more adapters are hitting the market. Adapters allow you to use the headset you want with the phone you want. Before you make any headset purchase, you need to need to make sure you can buy an adapter if necessary.

It Matters Where You Buy your Headset

Where you buy your call center headset is just as crucial as the headset you choose. You need to use a company that works with you and has unbeatable customer service. These two elements will ensure that you get the very best experience when purchasing a call center headset. Here at OvisLink, we take pride in offering industry-leading call center headsets. With our unbeatable selection and world-class customer service, you can rest easy know you are getting the very best headset for your needs. If you are interested in learning more about a call center headset, we encourage you to come to our website today.