Mitel phone how to choose and use headset

On this post, we discuss how to choose and use headset with different Mitel phone models. Many people spent lots of times and found it is difficult to find a high quality headset to use with their Mitel phone systems.

Choose right headset for your Mitel phone

To help users find the correct headset easier, OvisLink created headset models especially for Mitel phones. All headset models on “Mitel phone headset” category page are compatible with Mitel and Aastra phone systems. The headset with your Mitel phone model below the headset image are compatible with your phone. What you need to do is choose single ear or dual ear as you prefer. For example, Call Center, Contact center users may prefer dual ear headsets that have speaker on both ears; small office user may prefer to use single ear headset that gives them convenience to talk to colleagues in the office.

So, problem solved? No, many customers still have problem even have the right headset model on hand. Some customers complain that the headset they receive are defective or do not work with their phone. Why? Because some Mitel phones need to program a headset key in order to use a headset with it; some Mitel phones need to activate the headset function; and some Mitel phones need to set audio path for headset.

How to install or setup a headset on your phone

Mitel have many different phone models. Take a look on your Mitel phone keypad. If there is a dedicated headset key, you don’t need to do anything. Just connect the headset to the headset jack at the back of the phone. Press the headset key to use the headset.

How about there is a key with headset and speaker icon together? In this case, you may need to activate the headset function or set the audio path.

Can’t find headset icon on any key? You may need to program a headset key or, activate the headset function then use the speaker key as the headset key (Mitel 5220, 5320e, 5330e & 5340e).

Check your Mitel phone’s user manual, you should be able to find detail instruction for how to use headset with the phone.

Too complicated? Can’t find the user manual of your phone? Here is the easy way. Find your Mitel phone’s model at the back of the phone. Go to OvisLink Mitel phone headset FAQ page. Search your Mitel phone model under “How to install headset” section. Click at the coordinated link to read the detail instruction for setup headset with your Mitel phone.

After setup the headset on your Mitel phone correctly, using headset with your phone is simple and easy.

How to use headset with your Mitel phone

Press the Headset / Speaker key (depend on the Mitel phone model), you’ll get dial tone. And the phone audio is on the headset connected. After press the headset / speaker key, you may dial a call; hit the transfer key to transfer a call; push the mute key to mute the headset microphone; press message key to hear message; tap volume keys to adjust headset speaker volume. Other than “Press Headset Key”, using headset with Mitel phone is no different than using hand receiver and speakerphone function.

Headset, hand receiver and speakerphone are different audio paths on Mitel phone. Switching between different audio paths is simple. While using headset, pickup the hand receiver, the hand receiver will take over the headset. While using hand receiver, press the headset key you hear audio from the headset speaker, and then put the hand receiver on the hood.

Some Mitel phone models do not support headset and speakerphone function at the same time. After activated the headset function, the speakerphone function is inactivated (for Mitel phone model 5312, 5324). You may turn off the headset function to get the speakerphone function back (please click here to read details).

Wireless Headset for Mitel Phone

Prefer wireless? OvisLink has two wireless headset models for Mitel phone model 6873, one single ear and one dual ear. These wireless headsets are also compatible with Mitel phone model 5330, 5340 and 5360 IP Phones if these phones have Bluetooth module installed. These OvisLink wireless headsets connect to Mitel phone via Bluetooth. As all OvisLink headset models, these wireless headsets are designed for business usage. It not only gives you convenience, but also high quality, noise free phone conversation. Setup OvisLink wireless headset with Mitel phone is easy. Here you may read detail instruction.

Want to know more usage of OvisLink wireless headsets? Click here.

Do you have question about using headset with Mitel phone and it is not included on this post? Please contact us. We’ll happy to get you the answer.