Author: jamesho81

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Thinking About Getting a Cisco Headset?

Cisco headset

It is no secret that the most essential piece of equipment you will find in any call center is the phone headset. A good phone headset allows your employees to conduct business at a much quicker pace while simultaneously providing a more comfortable work environment. In the world of call center phones and headsets, there is one name that continues to stay at the top. Over the last several years, Cisco has proven to be an industry leader for both call center phones and headsets. However, there is a lot that goes into determining the best Cisco headset for your wants and needs. In this article, we will go over everything you need to consider before purchasing a Cisco headset.

Compatibility with a Cisco Headset

The biggest thing you will need to consider before purchasing a Cisco headset is which headset will be compatible with the phones you have. For the most part, a call center phone will long outlive a call center headset. With this in mind, it only makes sense that you will need to find a couple of headset options that will work with your phone. Here are a couple of compatibility issues and how the Cisco headset is rising above them.

Connections

A common issue that has plagued the world of call center phones and headsets is how the headset connects to the phone. For years specific phone models were notorious for only working with a select number of headset models. While this problem is far from being solved, Cisco is making leaps and bounds when it comes to making more headsets compatible with more phones. 

For example, the Cisco headsets sold here at OvisLink work with dozens of different Cisco phone models. All the headsets come with a convenient quick-disconnect cord. The headsets can be plugged directly to the phone using the Cisco IP headset jack. The quick-disconnect cord can avoid any tangling from the constant movement of the headset. 

Amplifiers

For a lot of headsets to work at their best – or in some cases, to work at all – they must first have an amplifier. An amplifier’s purpose is to help boost the audio quality of a headset. In addition, it can also help overcome some compatibility issues. However, with the Cisco call center headsets you will find at OvisLink, there is no need for any amplifier. As we stated above, all our Cisco headsets connect to the Cisco phone through an IP headphone jack. Also, the audio quality of the Cisco headset is already pristine, so you will not need an amplifier to improve your sound quality.

The Features That Set Cisco Apart 

When it comes to purchasing headsets for your call center employees, it is important to get the best features. Indeed, the better the call center headset you provide to your employees, the more work they will be able to accomplish. A lot of the features Cisco headsets bring to the table revolve around comfort and performance. Here are just a few of the industry-leading features of a Cisco call center headset.

Cushioned Earpieces 

If you have ever worked for a call center, you know firsthand how uncomfortable headsets can get. In fact, when you are wearing the same headset for eight hours a day, you can quickly get tired of that headset. That is why here at OvisLink, we provide the very best in comfort. All our Cisco call center headsets come with cushioned earpieces. Whether you get a single-ear or dual-ear headset, you will experience the comfort a cushioned earpiece has to offer. A cushioned earpiece wraps itself around you, creating a lightweight and soft sensation for your ears. 

Lightweight Frame 

One common problem with a lot of headsets is how heavy they are. Weight may not seem like a significant issue, but over time it can cause a lot of discomfort for those that have to wear them. All our Cisco headsets have a lightweight frame. This lightweight frame sits comfortably on your head and prevents the build-up of pressure that is common with more cumbersome headsets. 

Quick-Release Cords 

The cords that come with a call center headset are by far the most underrated feature. For a lot of people, they forget about the cord until they need to unplug their headset. However, cords come with a lot of features designed to make your life more convenient. For example, when you purchase a Cisco headset, you have the option to make the cord a quick-release cord. A quick-release cord makes it so much simpler to plug in and take out from the call center phone.     

Getting your Cisco Headset from the Right Company 

No matter what Cisco headset you decide to get for your call center, you need to get it from the right place. Here at OvisLink, we take pride in offering our industry-leading inventory to call centers all around the country. We understand that the right headset will make all the difference in the success of your company. This is why we work with you to ensure you get the exact headsets to fit your needs.

Contact OvisLink Today

Also, at OvisLink, we offer dozens of resources to help you decide which Cisco headset would be right for your call center. For example, for every headset category, we offer detailed guides to help you install and operate your call center headsets. We also have a world-class blog that goes over subjects relevant to providing the best equipment for your call center. If you are interested in purchasing a Cisco headset, check out the available options on our website today. 

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Not Every Call Center Headset is the Same

call center headset

We are currently living in the golden age of technology. In fact, it seems like we can’t go a week without the “latest and greatest” piece of technology hitting the market. One industry that sees a lot of benefits from rapid advancement is the call center headset market. It is imperative that this market continues to make strives in new technology. Thousands of individuals use call center headsets on a daily basis. With this in mind, the better quality the headset, the more work gets done at the call center.

However, the call center headset market is full of hundreds of options, all with their own pros and cons. If you are not familiar with the call center market, it’s easy to become overwhelmed with the number of choices you have to make. In this article, we are going to take a deep dive into the call center headset universe. We will cover the pros and cons of all the different categories in headsets. Also, we will show you some accessories that you can get to amplify your headset experience.

Exploring the Wide World of Call Center Headsets

One of the unfortunate side effects of having so many options to choose from is it can become challenging to pick the right headset for you. However, you need to remember that there are no wrong answers when deciding on the best call center headset. Every person has their own wants and needs when it comes to headsets. Therefore, you can find something to like in many of the headsets on the market today.

If you are about to start your call center headset journey, an excellent place to begin is determining whether you want a single-ear or dual-ear headset. Both the single-ear and dual-ear come with their own benefits and setbacks. Here is a breakdown of each headset and the features they provide for the user.

Single-Ear Headset

Single-ear headsets are very common in many call centers. They offer a lot of benefits that call center owners find incredibly beneficial. First, single-ear headsets are often more affordable when you compare them to dual-ear headsets. This benefit is especially significant for the business owner purchasing the headsets. If the headset is more accessible, it will be easier to replace and buy extras if needed. Next, single-ear headsets are more compact and lightweight when compared to dual-ear headsets. This is beneficial because the headsets are easy to store and move around. Also, lightweight headsets cause less irritation for the user over an extended use period.

However, with all the benefits that come with single-ear headsets, there are also some setbacks. First, since single-ear headsets are compact and fragile, there is a higher risk the headset will break over time. Also, due to the fact you only have one earpiece, the audio is not as good when you compare them to the dual-ear headsets.

Dual-Ear Headsets

Dual-ear call center headsets are less common in call centers, but those who use them swear by their quality. There are a few benefits that cause people to keep using dual-ear headsets. First, the build quality of a dual-ear headset gives the headset a quality feel that is hard to find with single-ear headsets. Excellent build quality also helps ensure the headset will not break easily.  Next, the audio quality of dual-ear headsets is better when you compare them to single-ear headsets. A lot of call center employees like a better audio experience because they believe it helps their job performance.

There are a few downsides when it comes to dual-ear headsets. First, there’s the expense. In most cases, dual-ear headsets cost more money when you compare them to single-ear headsets. If you are running a large call center, it can be challenging to purchase and maintain dual-ear headsets.

The Little Things Matter

There are a lot of small features that can make or break a call center headset. These features can affect everything from the audio quality to customizing the comfort of your headset. Here is just a shortlist of the great features that you can get on your next headset purchase.

Cushioned Headset Bands

Call center employees have to wear a headset for several hours each day. This extensive use can cause extreme discomfort to your head. A great solution to this problem is purchasing a headset with built-in comfort features. For example, a lot of headsets come with a cushioned headset band. A cushioned headset band rests comfortably on the top of the user’s head. This comfort makes it easier to use a headset for an extended amount of time.

Cushioned Earpieces

Cushioned earpieces have the same benefits that come with a cushioned band. The only difference is that earpiece cushions are frequently more customizable. Not all ears are created equally. With that in mind, it only makes sense that you can find a variety of headsets that offer different earpiece cushions. These cushions can range from small to large and have different cushioning options.

Adapters

Unfortunately, not all call center headsets will work for every phone. This problem can cause issues if your preferred headset does not work with the phones you use at your call center. Fortunately, more and more adapters are hitting the market. Adapters allow you to use the headset you want with the phone you want. Before you make any headset purchase, you need to need to make sure you can buy an adapter if necessary.

It Matters Where You Buy your Headset

Where you buy your call center headset is just as crucial as the headset you choose. You need to use a company that works with you and has unbeatable customer service. These two elements will ensure that you get the very best experience when purchasing a call center headset. Here at OvisLink, we take pride in offering industry-leading call center headsets. With our unbeatable selection and world-class customer service, you can rest easy know you are getting the very best headset for your needs. If you are interested in learning more about a call center headset, we encourage you to come to our website today.

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Need a Polycom Headset? Here’s What You Need to Know

Polycom headset

Purchasing equipment for a call center can be a nightmare. Indeed, with dozens of phone companies and headsets that are only compatible with select models, you need to do your homework before making any purchase. Fortunately, Polycom headsets provide dozens of options in headsets that can fit all Polycom phones and many other phone companies. However, before you buy a Polycom headset, you need to know what exactly is offered. Here are some things you need to look for when you are purchasing your next Polycom headset.

The Different Styles of Polycom Headsets

When you are purchasing headsets for your call center, one of the essential elements to remember is comfort. In fact, the right amount of comfort will provide a better work environment for your employees, causing them to work more efficiently. A great place to start when looking into comfort is finding out whether your employees prefer a single-ear or a dual-ear headset. There is no one right answer when considering a single-ear or a dual-ear headset; they both have their pros and cons.

First, single-ear headsets are great because they are often lighter on your head compared to dual-ear headsets. Also, with only one earpiece, it is easier to hear any activity that is going on around you. However, when you are using only one earpiece, the audio quality of the call may suffer when compared to dual-ear headsets. We recommend the Polycom headset SoundPoint IP. The SoundPoint headset series provides industry-leading sound quality while also providing a great feeling of comfort.

Next, you can consider dual-ear headsets. Dual-ear headsets are great because they deliver a sturdier feeling. Having an earpiece on each side of your head provides a solid feel of comfort. Also, with dual earpieces, it is easier to achieve a higher level of audio quality when you compare them to single-ear headsets. However, if you want the ability to hear the activity going around you, then you will find difficulties with a dual-ear headset. We recommend the Polycom headset VoIP. The Polycom headset VoIP provides one-of-a-kind audio quality while the earpieces offer extensive comfort.

All Different Kinds of Connections

The biggest headache associated with the purchase of a headset or phone is the connection issues. Indeed, not all headsets are compatible with all phones. Also, you may need to switch connectors to be compatible. The two most common connections are 2.55mm and USB. 2.55mm connectors are great because they are simple and widely accepted. The USB connector is excellent because a USB can power the headset as well as allows you to connect to a variety of systems. Also, you could purchase an amp for your phone. An amp acts as a middleman between your headset and telephone. You will have better control of your audio, as well as the ability to connect a variety of things to your phone.

Purchasing Your Polycom Headset from the Right Place

No matter which Polycom headset you decide to buy, you need to get it from the right place. Here at OvisLink, we provide industry-leading products that fit anyone’s budget. Come to our website today and browse our extensive inventory of headsets.

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Corded or Cordless Headset. Which is Right for You?

Deciding on a corded headset or cordless model shouldn’t be stressful for you or your employees. Both models have advantages and drawbacks. OvisLink has a variety of headset models that work with different types of phones. You can order our phones for yourself or for your entire company. Here are some factors to help you decide if a corded headset or cordless headset is right for you.

First Thing – Check Phone Compatibility

You need to consider which phones are compatible with different headsets. Some phone models require very specific headsets. Other headsets are engineered to fit multiple brands of phones. The good news is that most phones can use a variety of headsets. OvisLink also provides headsets that are compatible with many different phones. You can find a list of phone models and related headsets on our website.

Sound Quality

The truth is that for stationary calls, a corded headset or cordless won’t make much different on sound quality. However, cordless headsets might waver in sound quality depending on how you use them.  For example, if you move far away from your phone while on a call, your cordless headset can only reach so far. If you move past the suggested range, then your sound quality will decrease.

Limited Mobility with Corded Headset

Being mobile is the biggest advantage of using a cordless headset. Without a cord, you can get up and move around while being on calls. Most cordless headsets can also use Bluetooth technology. If you are working from home and want to multitask, choosing a cordless headset is your best option.

Company Policies

Your company may require that you wear a specific brand or type of headset. Before purchasing, make sure to check with your employer so you can choose the correct one. You might run into a situation where your company provides you with a headset for free. However, if you want to upgrade, think about what type of headset you need and do your research. OvisLink has a variety of headsets available through many different retailers.

OvisLink for your Cordless and Corded Headset Needs

If you need headsets, then check out OvisLink for a variety of options. Whether you are looking to purchase headsets in bulk or you work from home, we have a headset to meet your needs. Our website has a lot of information that can help you decide. Check us out today for all your call center equipment needs.

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4 Things You Should Know Before Buying a Corded Headset

corded headset

If you run a call center or another business where your employees use phones heavily, you know the importance of having the right corded headset. In fact, a corded headset is the most essential thing that you will buy for your employees. Having the right headset will allow your employees to work harder and faster, which will equate to your business performing well. However, it is easy to become overwhelmed with the world of corded headsets. With dozens of options and features, you must pick the right headset for your employees. Here are four things you should know before buying a corded headset.

Know Your Budget 

The most important thing to consider before buying any headset is your budget. After all, the world of corded headsets is full of hundreds of options and features. You can quickly become overwhelmed with all that is available to you. Knowing your budget will let you narrow down your search and choose the best headset for your business.

Corded Headset Compatibility Matters 

Not all corded headsets will work with all phone models. Before buying any corded headset, you must first decide what phones you should buy. Here at OvisLink, we make it easy for you to determine which headset works with your phones. We provide a list of categories to guarantee the corded headset you are buying will work for whatever phone company you use. Because of this, determining compatibility at the outset will save you time and money on any returns you would have had to make. Also, if you do prefer a headset that is not compatible with your phone, we may have an adapter available.

Listen to Your Employees 

When you are considering which corded headset to buy for your business, you should listen to your employees. The individuals who work for you are going to know exactly what they need to perform their job successfully. In fact, showing your employees that you care about them by providing the features they want will make your employees work harder. 

Customer Service Matters 

An important factor that often gets overlooked is the customer service provided by the company where you buy your headsets. If you are running a call center, any issues that occur with your corded headsets mean your employees can no longer work. Here at OvisLink, we understand that concern, which is why we provide industry-leading customer service. We will work tirelessly to ensure that the corded headset you receive is the best one for your business needs. Also, if any issues do arise, we will replace any headset until we get it right. Your time matters; it is time to choose a business that respects your time as much as you do.

The Corded Headset and You 

No matter why you need to buy a corded headset, you need to make the right decision for your business. If you know your budget and compatibility and listen to your employees, you are guaranteed to make the right decision. Come to the OvisLink website today and see how we can save you time and money.

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Why Choose OvisLink for Your Call Center Headsets?

call center headsets

If you work in a call center, you understand the importance of having a quality headset. With this in mind, why wouldn’t you want to choose a headset that provides the very best quality and experience? Here at OvisLink, we offer an industry-leading variety of call center headsets to fit your needs. Crystal-clear audio, world-class comfort, and ease of use are all qualities we strive to achieve. Here are some reasons you should choose Ovislink for all your call center headset purchases.

Variety of Call Center Headsets 

We understand that call centers around the country use a variety of phones, all with different requirements. That is why we offer headsets for over a dozen different phone companies. Also, we provide a range of adapters in case your favorite headset does not work on your phone.

Crystal-Clear Audio 

When you are working in a call center, the ability to clearly hear the person you are talking to is critical to be successful at your job. We have developed industry-leading features that provide the ultimate audio experience. For instance, our headsets can come with active noise cancellation and Acoustic Shock Protection. No matter what you are looking for in a call center headset, we will provide the very best in audio quality.   

World-Class Comfort 

The biggest complaint regarding call center headsets is the discomfort workers feel after extended use. Here at OvisLink, we believe that your headset should provide the very best in comfort. Indeed, when you are comfortable with your headset you’ll do your job better. We offer headsets that enter such features as leatherette ear cushions, adjustable headbands, and tangle-free coiled quick-disconnect cords. Also, we can provide replacements for many of the comfort features that come with our headsets.

Simplicity is Key 

For both employees and employers, simplicity is the best way to stay productive. Having a simple headset will reduce training time as well as replacement costs. Here at OvisLink, we provide the best in simplistic options for your call center headset. Our simple options don’t need adapters or amplifiers. Also, the headsets we offer require no batteries and can plug directly into your phone’s headphone jack.

Industry-Leading Customer Service

The quality and quantity of call center headsets are overwhelming even for the most informed among us. With our industry-leading customer service, OvisLink provides the education our customers need as well as the services they deserve. Accidentally order a headset that doesn’t work on your phone? Provide us with your order information and phone details, and we will replace your headset with the one you need. All our headsets come with a two-year warranty. If you are a business owner providing headsets for your entire company, we offer a bulk discount on our leading inventory. Also, all orders made before 1:00 pm PST will be shipped to you the same day. We encourage you to come to the OvisLink website and find the headset that is right for you.