It is no secret that the most essential piece of equipment you will find in any call center is the phone headset. A good phone headset allows your employees to conduct business at a much quicker pace while simultaneously providing a more comfortable work environment. In the world of call center phones and headsets, there is one name that continues to stay at the top. Over the last several years, Cisco has proven to be an industry leader for both call center phones and headsets. However, there is a lot that goes into determining the best Cisco headset for your wants and needs. In this article, we will go over everything you need to consider before purchasing a Cisco headset.
Compatibility with a Cisco Headset
The biggest thing you will need to consider before purchasing a Cisco headset is which headset will be compatible with the phones you have. For the most part, a call center phone will long outlive a call center headset. With this in mind, it only makes sense that you will need to find a couple of headset options that will work with your phone. Here are a couple of compatibility issues and how the Cisco headset is rising above them.
Connections
A common issue that has plagued the world of call center phones and headsets is how the headset connects to the phone. For years specific phone models were notorious for only working with a select number of headset models. While this problem is far from being solved, Cisco is making leaps and bounds when it comes to making more headsets compatible with more phones.
For example, the Cisco headsets sold here at OvisLink work with dozens of different Cisco phone models. All the headsets come with a convenient quick-disconnect cord. The headsets can be plugged directly to the phone using the Cisco IP headset jack. The quick-disconnect cord can avoid any tangling from the constant movement of the headset.
Amplifiers
For a lot of headsets to work at their best – or in some cases, to work at all – they must first have an amplifier. An amplifier’s purpose is to help boost the audio quality of a headset. In addition, it can also help overcome some compatibility issues. However, with the Cisco call center headsets you will find at OvisLink, there is no need for any amplifier. As we stated above, all our Cisco headsets connect to the Cisco phone through an IP headphone jack. Also, the audio quality of the Cisco headset is already pristine, so you will not need an amplifier to improve your sound quality.
The Features That Set Cisco Apart
When it comes to purchasing headsets for your call center employees, it is important to get the best features. Indeed, the better the call center headset you provide to your employees, the more work they will be able to accomplish. A lot of the features Cisco headsets bring to the table revolve around comfort and performance. Here are just a few of the industry-leading features of a Cisco call center headset.
Cushioned Earpieces
If you have ever worked for a call center, you know firsthand how uncomfortable headsets can get. In fact, when you are wearing the same headset for eight hours a day, you can quickly get tired of that headset. That is why here at OvisLink, we provide the very best in comfort. All our Cisco call center headsets come with cushioned earpieces. Whether you get a single-ear or dual-ear headset, you will experience the comfort a cushioned earpiece has to offer. A cushioned earpiece wraps itself around you, creating a lightweight and soft sensation for your ears.
Lightweight Frame
One common problem with a lot of headsets is how heavy they are. Weight may not seem like a significant issue, but over time it can cause a lot of discomfort for those that have to wear them. All our Cisco headsets have a lightweight frame. This lightweight frame sits comfortably on your head and prevents the build-up of pressure that is common with more cumbersome headsets.
Quick-Release Cords
The cords that come with a call center headset are by far the most underrated feature. For a lot of people, they forget about the cord until they need to unplug their headset. However, cords come with a lot of features designed to make your life more convenient. For example, when you purchase a Cisco headset, you have the option to make the cord a quick-release cord. A quick-release cord makes it so much simpler to plug in and take out from the call center phone.
Getting your Cisco Headset from the Right Company
No matter what Cisco headset you decide to get for your call center, you need to get it from the right place. Here at OvisLink, we take pride in offering our industry-leading inventory to call centers all around the country. We understand that the right headset will make all the difference in the success of your company. This is why we work with you to ensure you get the exact headsets to fit your needs.
Contact OvisLink Today
Also, at OvisLink, we offer dozens of resources to help you decide which Cisco headset would be right for your call center. For example, for every headset category, we offer detailed guides to help you install and operate your call center headsets. We also have a world-class blog that goes over subjects relevant to providing the best equipment for your call center. If you are interested in purchasing a Cisco headset, check out the available options on our website today.